Are the ChopTainers BPA-Free?
Yes, the ChopTainer is food-grade, FDA compliant and BPA-Free. Last updated: Tue, Sep 8 2015 1:58 pm EDT
Are the ChopTainers dishwasher safe?
Absolutely. Last updated: Tue, Sep 8 2015 2:00 pm EDT
What does one Set of ChopTainer contain?
1 Set of ChopTainer contains 2 Regular ChopTainers (closed base) in light grey color and 1 Colander ChopTainer (base with holes in them) in green color. Last updated: Tue, Sep 8 2015 2:03 pm EDT
What is the weight of each ChopTainer? What about the set?
Each ChopTainer weighs around 8 oz or 220 g. Each Set of 3 is estimated to be around 1.6 lb or 720 g with retail packaging. Last updated: Tue, Sep 8 2015 2:00 pm EDT
What are the ChopTainer dimensions?. What about the set of 3 stacked on top of each other?
Each ChopTainer is approximately 8 in. wide x 6 in. tall x 3.75 in. deep. When 3 of them are stacked, they will be approximately 8 in. tall together. Last updated: Tue, Sep 8 2015 2:00 pm EDT
Which carrier will be used for shipping our rewards?
It depends. We are planning on using 3rd party fulfillment house and international shipping is almost certainly going to be USPS First Class mail whereas Domestic Shipping might be USPS or UPS. Last updated: Tue, Sep 8 2015 2:00 pm EDT
How much are the shipping costs within the US?
Shipping is Free for our backers within the US. Last updated: Tue, Sep 8 2015 2:00 pm EDT
How much are the international shipping costs?
Shipping varies depending on which country the rewards are being shipped to. The exact shipping costs for your reward tier and country will appear when you are pledging. Last updated: Tue, Sep 8 2015 2:00 pm EDT
Are there different shipping costs for Canada?
Yes, even though shipping to Canada is not free, it is relatively much less than shipping to other countries because of the way the USPS costs are set up. Last updated: Tue, Sep 8 2015 2:00 pm EDT
Why are the international shipping costs so high? The ChopTainers do not seem to be that bulky or heavy.
Trust us. We are equally puzzled by this whole international pricing structure for mail carriers. It is quite frustrating as creators to not being able to offer better shipping prices. USPS First Class mail is turning out to be the cheapest, but with the volume of the box (please see Weight and Dimensions FAQ above), depending on the reward tiers, the shipping box can become quite bulky (volume wise). Weight can vary from 1.6 lb (720 g) to more than 7 lb (almost 3.5 kg) depending on the reward. Volume of the shipping boxes can also be as big as 16 in x 10 in x 10 in. Shipping costs being charged to our international backers are what USPS First Class mail is costing us for these weights and volumes minus the discount we are offering for our US backers. We are just passing the direct costs to you. Last updated: Tue, Sep 8 2015 2:00 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.